Substitution Policy
At QuezonCityFlowerShop.com, our utmost priority is ensuring the timely and precise delivery of your order according to your specified time and date. In certain circumstances, the arrangement you've selected may require substitutions. We understand the importance of meeting your expectations, and we want to assure you that any substitutions made will be of equal or greater value.
Our objective is to faithfully replicate the requested arrangement, using flowers or plants that are similar in appearance and value. For assorted flower arrangements and potted plants, substitutions may be necessary to maintain the desired color scheme, ensuring that the overall aesthetic is preserved. This means that the specific type of flower or plant may be substituted with an equivalent or superior alternative.
While we strive to maintain consistency in arrangements featuring a single type of flower or potted plant, variations in color may occur due to substitutions. Additionally, containers may be substituted to ensure that the overall design remains cohesive.
For gourmet baskets, fruit trays, and other specialty gifts, substitutions may be made in the contents or containers. Rest assured, any replacements will be of equal or greater value, and we will make every effort to preserve the essence of the original selection.
Our commitment is to provide you with a delightful and satisfactory experience, and we appreciate your understanding in allowing us the flexibility to make necessary substitutions to fulfill your order seamlessly. If you have specific preferences or concerns, please feel free to reach out to our customer service team, and we will do our best to accommodate your requests. Thank you for choosing QuezonCityFlowerShop.com for your floral and gifting needs.