Terms and Condition

At QuezonCityFlowerShop.com, we are committed to ensuring your satisfaction as our valued customer. Please read the following terms and conditions carefully before placing an order on our website.

  1. Product Representation:

    • We strive to present accurate representations of our products on the website. However, please be aware that items displayed are indicative, and actual products may vary based on availability.

  2. Substitutions:

    • In cases where substitutions are necessary for timely delivery, we assure you that replacements will be made with the utmost care to resemble the original item. Gifts may be substituted with those of equal or greater value and within a similar theme.

  3. Flower Arrangements:

    • For flower arrangements, color substitutions may occur if the requested color is unavailable. Other items like baskets, vases, bears, etc., are subject to substitution based on availability.

  4. Provincial Deliveries:

    • For provincial deliveries, if the address is outside our standard coverage, recipients may need to pick up items from our advised courier office. Notification will be sent, and shipping charges apply whether it's pick-up or delivery.

  5. Delivery Times:

    • Exact delivery times cannot be guaranteed due to courier constraints. However, delivery within the specified day is possible. Customers may request morning, afternoon, or evening delivery times.

  6. Liability:

    • QuezonCityFlowerShop.com is not liable for delayed or non-delivery for any reason. We are not responsible for any direct, indirect, special, punitive, incidental, exemplary, or consequential damages.

  7. Returns and Replacements:

    • If dissatisfied with an item, it can be replaced if returned within 3 working days. However, refunds are not applicable.

  8. Multiple Merchants:

    • Our listed products are from different merchants. Ordering from different merchants may result in staggered deliveries, but we can consolidate deliveries upon request.

  9. Delivery Authorization:

    • Our delivery team has the right to deliver to anyone at the specified address. If the recipient is unavailable, any person at the address can accept the item and sign the delivery receipt.

  10. Delivery Time Guarantees:

    • Guarantees are suspended during extreme weather conditions. Incomplete shipping addresses may cause delays, and incorrect addresses will result in non-delivery with no refund.

  11. Order Cancellation:

    • QuezonCityFlowerShop.com reserves the right to cancel orders at any time.

  12. Copyright:

    • All content on our site, including text, images, logos, and design, is copyrighted.

By placing an order on QuezonCityFlowerShop.com, you agree to abide by these terms and conditions. We appreciate your understanding and look forward to serving you with the best possible service.